Auriga is a leading supplier of software solutions and services to the banking industry and payments system providers, and an independent software vendor for multi-vendor ATM acquiring solutions, committed to developing a widespread international presence.
Auriga’s WinWebServer (WWS) runs on almost any hardware server platform and on any multi-vendor ATM, ASST, kiosk or self-service device, establishing itself as the major provider of both software and services in Italy
Auriga’s web-based architecture, which guarantees the perfect synergy between self-service, branch, internet banking, mobile banking and other channels, provides a seamless banking experience of the highest level.
It also enables banks to benefit from full protection, security monitoring and control of their critical networked devices, such as ATMs, thanks to its centralised cybersecurity solution Lookwise Device Manager (LDM).
Auriga’s mission is to revolutionise the way direct banking channels work by integrating them into a single, cloud-based system that boosts efficiencies and reduces time-to-market.
Through its WWS platform for multi-channel banking applications, Auriga is developing a growing presence in Eastern and Western Europe, and expanding operations in Central and Latin America.
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Auriga’s commitment to innovation and technical excellence has culminated in the development of the omnichannel banking product WinWebServer (WWS). WWS is an integrated platform on a web-based architecture that can provide a 'seamless banking experience' of the highest level across all the different distribution channels. WWS delivers significant business benefits including:
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The banking industry has seen many changes in 2021, both in Europe and around the globe.
We witnessed cases of banks modernising their infrastructures, the adoption of ATM pooling initiatives, and a continued focus on access to cash by governments and consumers alike.
That said, as we approach the end of the year, in this White Paper Auriga proposes five key trends likely to be seen in 2022 within the financial services industry.
Lookwise Device Manager (LDM) is a centralized and modular OT cybersecurity platform that offers a comprehensive set of functionalities to protect, monitor and control your critical devices.
As you invest into new hybrid digital branch banking formats, you are connecting more devices and gathering more data in branches but you need the right tools to make best possible decisions about when to replace these assets, managing maintenance costs, and when to discontinue or acquire new devices.
Our new module helps you manage a wide array of devices including ATMs, assisted self-service devices, tablets, digital signage and PDUs.
WWS ATM is
Utilising sophisticated algorithms with self-learning mathematical forecasting, combined with data analysis of historical trends (at least 12 months of records to accurately run cash forecasts) and on different parameters (such as cashpoint’s physical location and its capacity, as well as the bank’s insurance policy, any legal requirements and any likely spikes in demand for cash withdrawals), the solution is designed to optimize, anticipate, automate, support, control and report the entire cash inventory and replenishment process for all entities involved in the cash management process (from cash points to back office as well as branch CI/CO).
empowers bank branch staff to optimise the cost efficiencies of their branch operations while maximising the add-on sales potential of how in-branch systems improve interactions with branch visitors.
Banks are making significant investments in transforming their branches for greater efficiency, boosting profits, acquiring new customers, and enhancing the quality of the customer interactions. The WWS Customer Management module responds to how banks are rethinking how their bank branch operates as part of an omnichannel strategy. Thanks to a variety of graphical and tabular dashboard displays, branch staff and consultants can easily optimize their workload and tasks by monitoring in real time the customer flow and queue, the self-service operational workflow and availability, and the consultant’s schedules.
is an integral component of the WWS omnichannel banking suite that ensures the highest service availability across all banking channels and gives consumers access to banking services 24/7. It is a 360-degree system monitoring all aspects of the network including connections with the bank’s host systems, connections with third party service partners, the WWS ATM application processing, and all self-service channels.
Through the Proactive Monitoring module and an extensive range of diagnostic information, banks gain a rapid understanding of the overall status of all the ATM and kiosk devices (HW monitoring, transaction summary details and easy access to electronic journals) as well as interactive access to the Smart client on the remote ATM (for detailed analysis of the device’s peripherals and operation).
module is an integral component of the WWS omnichannel banking suite that transforms any banking channel into an efficient communication tool to maximise the opportunity to sell new services and enhance the consumer’s experience regardless of how they interact with their bank (ATMs, digital signage, internet, mobile, social networks, etc.).
Through the OnetoOne Marketing module, banks can build a high value added ‘personal relationship’ with their customers, even though an impersonal channel such as an ATM. Beyond idle loop configuration, it is possible to define the associated marketing point for each campaign at a specific stage of the transaction (idle loop, authorisation, host message, counting banknotes, printing receipt).
Thanks to integration with a CRM system or preloaded customer information, personalised one-to-one messages can be uniquely tailored to the client profile: they can include service advice (for example ‘please collect your new card’) as well as sales promotions and pre-approved offers, or marketing campaigns targeting specific locations and customer segments.
an integral component of the WWS omnichannel banking suite for the mobile channel that enables banks to give consumers the ultimate ‘bank in their pocket’ experience while on the move.
A highly secure and fully integrated solution, WWS Mobile offers customers the widest range of banking and payment services in the most cost effective way, resulting in greater consumer satisfaction and new revenue opportunities. WWS Mobile has been designed to take into account how the consumer benefits from the mobile experience and how banks can use mobile to enhance the services they provide through all of their delivery channels.
As part of the bank’s omnichannel strategy, WWS Mobile offers the customer a range of cross-channel capabilities such as safer and faster cash withdrawals without using traditional plastic cards, the ability to locate the nearest ATM and get a real time view of the services available on the selected ATM or voice-guided navigation to the ATM for people with visual impairments.
is an integral component of the WWS omnichannel banking suite for the Digital Signage channel and for the deployment of audio-visual content over LAN, intranet and Internet, helping banks transform their branch into a commercial outlet through the managed delivery of multimedia information and promotional marketing material using a variety of self-service devices and displays.
WWS Signage allows users to create and modify, in a fast and efficient way, informational and commercial multimedia content, to be displayed on screens for digital signage. With an attractive interface, compatible with most popular browsers, WWS Signage makes it easy to manage multiple communication plans with the option to have differentiated content delivered to different locations through a single intuitive console.
The criteria used to define communication plans include single branches or groups of branches, geographical regions, and different groups and types of display device.
WWS Signage works on PC, notebook, workstations, industrial PC, tablet PC, connected by VGA or HDMI to LCD / TFT high-resolution screens, and an IP network infrastructure like intranet / Internet and is well suited to the delivery of multimedia content to a variety of devices including PC, tablet, smartphones, and digital displays.
is an integral component of the WWS omnichannel banking suite for the branch channel, specifically designed to help branch staff fulfil their changing roles – from operations executors to services consultants or self-service assistants who are able to suggest customised services for each customer.
WWS Greæter is an innovative tablet application, combining through a single intuitive console real time information about the branch’s self-service hardware, the customer’s transaction history and relationship status, and relevant sales opportunities. Offering the ultimate in-branch service is possible now.
The solution offers personalised customer information to facilitate dialogue with customers about their specific needs, provides constructive support on the increasing number of self-service functions, and promotes increased sales by empowering staff to reinforce personalised target marketing.
enables banks to leverage the value of Big Data, by easily and flexibly aggregating them to provide fuller and richer insight across all of the retail channels and services available to customers.
As an integral component of the WWS omnichannel banking suite, WWS BAM is the Auriga's omnichannel Data Analytics solution that aggregates and processes all analytical data stemming from all business services performed by the bank. This includes withdrawals, card recharges, account statements and payments through all customers' touchpoints, whether on an ATM/ASD/ASST, on mobile device, online, or at a branch window. WWS BAM transforms this data into strategic information supporting managerial decisions and processes.
After transferring data from all channels configured into the Data Warehouse platform, in a time-lag interval that is configurable (from a standard of 24-hour refresh cycles), WWS BAM allows decision-makers to create multiple dimensions of analysis depending on the business objectives and specific KPIs, using a highly intuitive interface, and utilising extensive graphical representations to display reports and statistics.