Lookwise Device Manager

An integrated ATM Cybersecurity Solution

Lookwise Device Manager (LDM) is a centralized and modular OT cybersecurity platform that offers a comprehensive set of functionalities to protect, monitor and control your critical devices.

Features of Lookwise Device Manager

• Benefit from award-winning, vendor-agnostic technology specifically designed for critical devices.
• Protect your critical systems from malicious or fraudulent activities, with the most comprehensive layered protection model.
• Quickly comply with your security policies, with minimal performance impact on your devices.
• Save time and money thanks to remote and centralised security operations from a single GUI.
• Block, detect and solve security incidents that may arise from your assets.
• Get real-time visibility into the hardware, software and users installed on your devices, and stay in loop with any changes.
• Execute customized remote actions on your devices in a secure and controlled environment.
• Adapt visibility and permissions to the specific needs of the different operations teams.

The #NextGenBranch

The solutions that leverages advanced self-service and an integrated omnichannel software platform, creating a branch where technology has a pivotal role, to increase process efficiency and optimize performance.

WWS Asset Management

helps you manage the life cycles of all the devices located in your branches.

As you invest into new hybrid digital branch banking formats, you are connecting more devices and gathering more data in branches but you need the right tools to make best possible decisions about when to replace these assets, managing maintenance costs, and when to discontinue or acquire new devices.

Our new module helps you manage a wide array of devices including ATMs, assisted self-service devices, tablets, digital signage and PDUs.

WWS ATM

is an integral component of the WWS omnichannel banking suite for the complete management of the ATM channel.

Full or tailored solution

WWS ATM is

• certified with all the latest security standards
• a well proven solution, currently deployed on over 33,000 ATMs
• a true multi-institution and truly vendor-independent ATM software solution
• a fully integrated ATM management solution to centralise and simplify the complete management of all terminals including transaction flows, screen layout and service activities
• highly modular and can be deployed as a fully integrated solution or discrete phases according to banks’ actual business needs: terminal driving, cash reconciliation, remote key management, one-to-one marketing, proactive network monitoring, trouble ticketing, electronic journal and software download management

WWS Cash Management

automates how the bank determines the most efficient cash delivery and collection schedule and processes, enabling a drastic reduction in operational costs as well as out-of-service time for cashpoints and how this affects customers and the bank’s reputation for quality of service.

Optimizing the cash inventory process

Utilising sophisticated algorithms with self-learning mathematical forecasting, combined with data analysis of historical trends (at least 12 months of records to accurately run cash forecasts) and on different parameters (such as cashpoint’s physical location and its capacity, as well as the bank’s insurance policy, any legal requirements and any likely spikes in demand for cash withdrawals), the solution is designed to optimize, anticipate, automate, support, control and report the entire cash inventory and replenishment process for all entities involved in the cash management process (from cash points to back office as well as branch CI/CO).

WWS Customer Management

empowers bank branch staff to optimise the cost efficiencies of their branch operations while maximising the add-on sales potential of how in-branch systems improve interactions with branch visitors.

Boosting profits while acquiring new customers

Banks are making significant investments in transforming their branches for greater efficiency, boosting profits, acquiring new customers, and enhancing the quality of the customer interactions. The WWS Customer Management module responds to how banks are rethinking how their bank branch operates as part of an omnichannel strategy. Thanks to a variety of graphical and tabular dashboard displays, branch staff and consultants can easily optimize their workload and tasks by monitoring in real time the customer flow and queue, the self-service operational workflow and availability, and the consultant’s schedules.

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The Proactive Monitoring module

is an integral component of the WWS omnichannel banking suite that ensures the highest service availability across all banking channels and gives consumers access to banking services 24/7. It is a 360-degree system monitoring all aspects of the network including connections with the bank’s host systems, connections with third party service partners, the WWS ATM application processing, and all self-service channels.

Access to banking services 24/7

Through the Proactive Monitoring module and an extensive range of diagnostic information, banks gain a rapid understanding of the overall status of all the ATM and kiosk devices (HW monitoring, transaction summary details and easy access to electronic journals) as well as interactive access to the Smart client on the remote ATM (for detailed analysis of the device’s peripherals and operation).

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The OnetoOne Marketing

module is an integral component of the WWS omnichannel banking suite that transforms any banking channel into an efficient communication tool to maximise the opportunity to sell new services and enhance the consumer’s experience regardless of how they interact with their bank (ATMs, digital signage, internet, mobile, social networks, etc.).

Maximising the opportunity to sell new services

Through the OnetoOne Marketing module, banks can build a high value added ‘personal relationship’ with their customers, even though an impersonal channel such as an ATM. Beyond idle loop configuration, it is possible to define the associated marketing point for each campaign at a specific stage of the transaction (idle loop, authorisation, host message, counting banknotes, printing receipt).

Marketing campaigns tailored to each client

Thanks to integration with a CRM system or preloaded customer information, personalised one-to-one messages can be uniquely tailored to the client profile: they can include service advice (for example ‘please collect your new card’) as well as sales promotions and pre-approved offers, or marketing campaigns targeting specific locations and customer segments.

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WWS Mobile

an integral component of the  WWS omnichannel banking suite for the mobile channel that enables banks to give consumers the ultimate ‘bank in their pocket’ experience while on the move.

New revenue opportunities

A highly secure and fully integrated solution, WWS Mobile offers customers the widest range of banking and payment services in the most cost effective way, resulting in greater consumer satisfaction and new revenue opportunities. WWS Mobile has been designed to take into account how the consumer benefits from the mobile experience and how banks can use mobile to enhance the services they provide through all of their delivery channels.

Enhancing mobile banking services

As part of the bank’s omnichannel strategy, WWS Mobile offers the customer a range of cross-channel capabilities such as safer and faster cash withdrawals without using traditional plastic cards, the ability to locate the nearest ATM and get a real time view of the services available on the selected ATM or voice-guided navigation to the ATM for people with visual impairments.

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WWS Signage

is an integral component of the WWS omnichannel banking suite for the Digital Signage channel and for the deployment of audio-visual content over LAN, intranet and Internet, helping banks transform their branch into a commercial outlet through the managed delivery of multimedia information and promotional marketing material using a variety of self-service devices and displays.

Designing the branch of the future

WWS Signage allows users to create and modify, in a fast and efficient way, informational and commercial multimedia content, to be displayed on screens for digital signage. With an attractive interface, compatible with most popular browsers, WWS Signage makes it easy to manage multiple communication plans with the option to have differentiated content delivered to different locations through a single intuitive console.

The criteria used to define communication plans include single branches or groups of branches, geographical regions, and different groups and types of display device.

An attractive and fully adaptable platform

WWS Signage works on PC, notebook, workstations, industrial PC, tablet PC, connected by VGA or HDMI to LCD / TFT high-resolution screens, and an IP network infrastructure like intranet / Internet and is well suited to the delivery of multimedia content to a variety of devices including PC, tablet, smartphones, and digital displays.

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WWS Greæter

is an integral component of the  WWS omnichannel banking suite for the branch channel, specifically designed to help branch staff fulfil their changing roles – from operations executors to services consultants or self-service assistants who are able to suggest customised services for each customer.

Facilitating dialogue with customers

WWS Greæter is an innovative tablet application, combining through a single intuitive console real time information about the branch’s self-service hardware, the customer’s transaction history and relationship status, and relevant sales opportunities. Offering the ultimate in-branch service is possible now.

The solution offers personalised customer information to facilitate dialogue with customers about their specific needs, provides constructive support on the increasing number of self-service functions, and promotes increased sales by empowering staff to reinforce personalised target marketing.

Download now our free brochure